Now Hiring - Retail Counter/Inside Sales Representative in Olathe, KS

Overview

At Royal Metal Industries, LLC., we live and work by our core values. Since our inception over 30 years ago, we have followed three basic principles that are the foundation of our success:

• Stability: All decisions made are measured in years, not quarters.
• Flexibility: Employees are encouraged to seek creative steel solutions and services that help the company thrive.
• Customer Service: We treat our customers and employees like family.

From a small two-man operation in Overland Park, KS, our business has expanded across the greater Kansas City Metro Area. We supply steel for OEM, fabrication shops, and other businesses using steel. One thing will always remain the same: we treat our customers and employees like family.

ABOUT THE POSITION:

We are seeking a motivated Retail Counter Sales/Inside Sales Representative to join our business. This job entails selling steel material to the general public and/or introducing the company to both new and established clients, quoting prices for customers, and entering, tracking, and following up on orders. Most importantly, a successful Inside Sales Representative builds relationships with current and prospective customers.

WHAT WE OFFER:

Our company offers great benefits along with training and development opportunities. We also offer medical, dental, vision, FSA, 401K matching, long-term disability and group life insurance programs. Come join our team!

Responsibilities

• Greet, advise and/or help people walking into our retail store based on their needs.
• Write up all orders for walk-in customers, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, delivery, etc.)
• Maintain and expand customer database
• Attend sales group meetings
• Capture accurate and complete information in customer relationship management (CRM) software
• Utilize CRM Software to keep track of important customer contacts
• Quote and handle order execution from acceptance to completion
• Communicate with customers regarding current relative market information and capture relevant feedback
• Obtain and provide feedback on competitor pricing/equipment to management
• Establish creditable relationships with new customers and maintain ongoing relationships with an existing customer base
• Manage a database of potential customers and contact them regularly for new business opportunities
• Partner with Outside Sales Rep to build a pipeline of opportunities and close sales
• Note suggestions or complaints and communicate to the Quality/Operations group.
• Support the Quality System of the Company

Qualifications

To perform this job successfully, individuals must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education & Experience:

• Able to multitask in a fast-paced environment
• Proficient level of computer skills in typing, number key, Word, Excel and Outlook
• Able to work in a team environment
• Exceptional communication skills
• Problem-solving and creative thinking

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/AA Minorities/Female/Disabilities/Veterans